By using and/or visiting any section of the website 24winnerbet; or by opening an account on the Website you agree to be bound by the Privacy Policy.
This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of this Website.
The “Data Controller” is the company that determines the purposes and means of the processing of personal data under this Privacy Policy.
If you are using a service offered under our License, TC Gaming NV acts in its capacity of data controller in terms of the EU Regulation 2016/679, determining the purposes and means of the processing of your personal data. Its representative inside the EU is GLS Enterprises Limited.
This Privacy Policy also applies to the payment services. When using the payment services, you will be also providing your information, including personal information, to GLS Enterprises Limited which will be a data processor for your information which are needed to process payments, and a data controller (the "Payments Data Controller"), jointly with the Data Controller, for your information which are needed for KYC and verification purposes, as better specified below.
When using any of the Website’s products you will be asked to provide us with personal information that will allow us to identify you and to validate your account. We ask for and collect the following personal information about you when you use the Website. This information is necessary for executing the contract between you and us and to allow us to comply with all the legal obligations.
We will request for your name and surname, date of birth, place of residence, postal code and email address that you provide upon registration.
When you use the payment services, we request for financial information, like your (encrypted) payment card information, your email, phone, address, date of birth, as it is necessary to comply with applicable law, such as anti-money laundering regulations, and to process payments. Without it, you will not be able to use payment services.
Furthermore, in order for us to improve the service and the performance of the website, we also automatically collect information, including personal information, about the services you use and how you use them.
When you access or use the Website, we collect information about your IP address and location based on that IP, to be able to comply with different Countries’ laws and regulations.
We use cookies and similar technologies for the purposes described above. For more information, please read our Cookie Policy. We will ask you to consent to our use of cookies in accordance with the terms of this policy when you first visit our website.
In some cases, we may use your data also to:
• Contact you in relation to promotions, products or services that you may be interested in from time to time, but only where you have consented to receive such marketing communications.
• Carry out certain profiling of you and your activity on the Website in order to personalise, measure, and improve our marketing and to send you more relevant marketing communications.
In such cases, we will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. You can always opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings within your Account.
Our website incorporates privacy controls which affect how we will process your personal data. You can access the privacy controls via your Account settings.
We may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with legal process and to respond to claims asserted against us, (iii) to respond to requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you or any other of our users to legal liability, (iv) to enforce and administer our Terms of Service, or (v) to protect our and our employees’ rights, property or personal safety. We may access and share your information with regulators, law enforcement or others in response to a legal request, if we have a good-faith belief that the law requires us to do so. We can also respond to legal requests when we have a good-faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction and is consistent with internationally recognised standards and/or we have a good-faith belief that it is necessary to: detect, prevent and address fraud, unauthorised use of the service, breaches of our Terms or Policies, or other harmful or illegal activity; to protect ourselves (including our rights, property or service), you or others, including as part of investigations or regulatory enquiries.
The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights and proper protection of our business against risks.
Where appropriate, we may notify you about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, or create or increase a risk of fraud upon us. In instances where we comply with legal requests without notice for these reasons, we will attempt to notify you about the request after the fact where appropriate and where we determine in good faith that we are no longer prevented from doing so.
We use a variety of third party service providers to help us provide services related to the Website and the payment services. Service providers may be located inside or outside of the European Economic Area (“EEA”).
These providers have limited access to your information and are contractually bound to protect and to use it on our behalf only for the purposes for which it was disclosed and consistent with this Privacy Policy.
We may share some of your information with such third parties service providers in order to ensure the adequate performance of our contract with you, for our legitimate interest and to comply with our legal obligations. We will require your consent when needed.
You can contact us to receive the full list of our service providers which process your data.
Under the General Data Protection Regulation, you have the right to access, rectify, port and delete some of your data. You also have the right to object to and restrict certain processing of your data. This is a case-by-case determination that depends on things such as the nature of the data, why it is collected and processed, and relevant legal or operational retention needs.
You may exercise any of the rights described in this section before your Data Controller and Payments Data Controller by sending an email to [email protected]. Please note that we may ask you to verify your identity before taking further action on your request.
Please be aware that whilst we will try to accommodate any request you make in respect of your rights they are not absolute rights. This means that we may have to refuse your request or may only be able to comply with it in part.
We will retain your personal data for the period necessary to perform the contract between you and us and to comply with our legal obligations. Accordingly, the Data Controller and/or the Payments Data Controller shall maintain your personal data for up to 7 years following the closure of your Account (if applicable) or the last contact with us emanating from you. Where it is no longer necessary to process your personal data, it will be deleted. Please note, however, that we may be subject to legal and regulatory requirements to keep personal data for a longer period.
You have the right to have certain personal data erased where it is no longer necessary for us to process it, where you have withdrawn your consent and/or you have objected pursuant to GDPR regulation, where your personal data has been unlawfully processed, or where erasing your personal data is required in accordance with a legal obligation;
Please note that if you request the erasure of your personal information:
a. We can retain and use your personal information to the extent necessary to comply with our legal obligations. For example, we may keep some of your information for tax, anti-money laundering reporting and auditing obligations.
b. We can retain some of your personal information as necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety.
c. Information that we receive about you (including financial transaction data) can be accessed and preserved for an extended period when it is the subject of a legal request or obligation, governmental investigation or investigations of possible breaches of our Terms or Policies, or otherwise to prevent harm.
Where we have specifically requested your consent to process your personal data and have no other lawful conditions to rely on, you have the right to withdraw this consent at any time by changing your Account settings or by sending a communication to [email protected] specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.
Additionally, applicable law may give you the right to limit the ways in which we use your personal information, in particular, where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing pursuant to GDPR regulation and pending the verification whether the legitimate grounds of the Data Controller override your own.
If you have questions about this Policy or our information handling practices, or If you are seeking to exercise any of your rights under the General Data Protection Regulation, please contact our Data Protection Officer at: [email protected].
The Data Controller responsible for your information are:
TC Gaming NV - [email protected]
GLS Enterprises Limited – [email protected]
All the other contact details are included in the footer of the Website.