Account verification & Pay-outs
4.1. - All accounts will undergo verification checks as required by ourselves or by third parties such as regulatory bodies to confirm the age, identity and contact details to prevent money laundering.
4.2. - If the player deposits more than 2,000 EUR or equal in any other currency and/or requests a withdrawal, we require the following documentation:
4.3 - An additional documentation may be requested from the Finance department.
4.4 - 24winnerbet is entitled to perform checks on Players identity at any time
4.5 - Any attempt to elude the security checks will result in the closure of the account.
4.6 - 24winnerbet does not allow withdraws to payment methods that customers have never used as a deposit method. (Not including bank account transfers)
4.7 24winnerbet does not send money to other accounts than the one that has made a deposit. During the withdraw process 24winnerbet verifies that the person receiving a withdraw is the same person who has made a deposit.
4.8. - When the outcome of a Game You participate in becomes determined or, where applicable, 24winnerbet has confirmed the relevant result of an event and settled the markets, all winnings will be held for the use of Your User Account.
4.9. - If 24winnerbet mistakenly credits Your User Account with winnings that do not belong to You, whether due to a technical or human error or otherwise, the amount will remain property of 24winnerbet and the amount will be transferred from Your User Account. If prior to 24winnerbet becoming aware of the error You have withdrawn funds that do not belong to You, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by You to 24winnerbet. In the event of an incorrect crediting, You are obliged to notify 24winnerbet immediately by email.
4.10. - 24winnerbet will carry out additional verification procedures for any payout exceeding the equivalent of two thousand euro and reserves the right to carry such verification procedures in case of lower pay-outs.
4.11 - Credit cards that are issued in a different country than the customer country are monitored separately for any fraudulent activity.
4.12 Any suspicious activity of money laundering will be forwarded to the AML Compliance Officer and reported to the respective authorities.